bdhokiFrequently Asked Questions

Go to the bdhoki login page and click the "Forgot your password?" link below the sign-in button. Enter your email address or username. We will send a password reset link to the email address on file for your bdhoki account. Check your inbox and spam folder. Click the reset link within the time window provided (typically 24 hours). You will be taken to a page where you enter a new password. Make sure your new password is at least 8 characters long and contains a mix of letters and numbers. After you set your new password, return to the login page and sign in with your updated credentials. If you do not receive the reset email, verify that the email address you entered matches your bdhoki account.

When you create a bdhoki account, we ask for your full name, date of birth, email address, and mobile phone number. You will also provide your Indonesian KTP (national identity card) number or passport equivalent. During registration, you choose a username and password. After you submit these details, we send a verification link to your email. Click the link to confirm your email address. You may then be asked to upload a photo of your identity document and a recent utility bill or bank statement showing your name and address. This verification process (called KYC—Know Your Customer) typically completes within 24 hours on business days. Once verified, your account gains access to higher deposit and withdrawal limits. Keep all your account information up to date so we can contact you if needed.

bdhoki does not charge fees on deposits or withdrawals. The money you deposit reaches your bdhoki balance in full. When you withdraw, the amount you request is sent to your linked payment method without a platform fee. However, your bank or e-wallet provider (such as DANA, e-wallet, mobile banking, local payment, or your online payment, e-wallet, mobile banking, or local payment account) may apply their own charges. These fees are set by your financial institution, not by bdhoki. For example, if you withdraw via online payment or e-wallet, your bank may deduct a small transfer charge. Check with your bank or e-wallet if you notice a difference between the amount you requested and the amount received. We recommend verifying any third-party fees before you submit a withdrawal request.

If a deposit fails, check your e-wallet or bank account to confirm whether the money was deducted. If it was deducted but did not reach bdhoki, contact your e-wallet provider or bank first—they handle the reversal. If the money was not deducted at all, try the deposit again with a different payment method or check that your e-wallet has sufficient balance. For withdrawals, if your request is marked "pending" after 24 hours, do not resubmit. Instead, contact our support team with your withdrawal request ID and account details. We will investigate whether the transfer was sent to your bank and track its status. Some banks process transfers slowly on weekends or during public holidays like Idul Fitri or Idul Adha, so allow extra time during these periods. Always double-check that your linked account number and bank code are correct before submitting a withdrawal.

RTP stands for "return to player" and is a percentage that shows how much of all money wagered on a slot game is paid back to players over a long period of time. For example, an means that over thousands of spins, the game returns 96 cents for every dollar wagered. This percentage is built into the slot's code and does not change based on how you play. Each slot game on bdhoki—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways—has its own RTP listed in the game information. Higher RTP percentages favour players slightly, but the outcome of each individual spin is random and unpredictable. RTP is not the same as a guarantee; it is an average calculated across millions of plays. Understanding RTP helps you choose games that align with your preferences, but it does not predict short-term results.

When you are logged into your bdhoki account, go to the Promotions section from the main menu. Browse available offers to find any that require a code. If a promotion code has been given to you, look for a field labelled "Promo Code" or "Bonus Code" within the promotion details. Enter the code exactly as provided (codes are case-sensitive) and click "Apply" or "Activate". The system will confirm whether the code is valid and what offer it unlocks. If a code does not work, verify that you have typed it correctly and that the promotion has not expired. Some codes are valid only during specific events, such as Liga 1 season matches or Piala AFF tournaments. If you have a valid code but cannot enter it, contact our support team for help. They will apply the offer manually if there is a technical issue.

We at bdhoki protect your personal information using industry-standard security practices. Your account details, identity documents, and transaction history are stored on encrypted servers. We do not sell your data to third parties. Your password is never stored in plain text; only a hashed version is kept. When you log in or make a transaction, data is encrypted during transfer. We limit access to your information to staff who need it to serve you. If you suspect unauthorized access to your account, change your password immediately and contact our support team. Never share your password, verification code, or security question answers with anyone, including our staff. Review your account activity regularly for any transactions you do not recognize. If you notice suspicious activity, report it to us as soon as possible. For full details on how we collect, use, and protect your data, see our privacy policy.

You can reach our support team through the Help section in your bdhoki account. Select the topic that matches your question—such as account, payments, games, or verification—and send a message. Our team responds during business hours. You may also find a contact form on our website. Include your account username, email address, and a clear description of your issue so we can assist you quickly. If you are in Jakarta, Surabaya, Bandung, or another major city, support response times are typically similar across all regions. For urgent matters, provide as much detail as possible so we can investigate faster. Keep copies of any transaction IDs, email confirmations, or screenshots related to your issue. Our support team does not ask for your password or full payment card details in messages—never share these. If you have a question about our terms, privacy policy, or legal obligations, refer to those pages or ask our support team to clarify.