bdhoki Privacy Policy
This page describes what we collect when you use bdhoki and how we keep that data protected. We at bdhoki take your privacy seriously. We do not sell your personal information to third parties, and we limit data collection to what is necessary for account management, payment processing, and compliance with local law.
Our privacy practices apply to all users who access bdhoki through web or mobile app, regardless of location. If you access bdhoki from outside a supported jurisdiction, we may restrict your access. We comply with data protection standards applicable in the regions where we operate. This policy is effective immediately and may be updated periodically; we will notify you of material changes by email.
What Data We Collect on bdhoki
When you register for a bdhoki account, we collect your full name, date of birth, email address, and mobile phone number. We also request your national identity document number (Indonesian KTP or passport equivalent) for account verification. We use this information to confirm your age and identity, comply with anti-money-laundering regulations, and contact you about your account.
We collect payment information when you deposit or withdraw on bdhoki. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, your payment processor handles the transaction and provides us with a confirmation reference. We do not store your full card or wallet credentials; we receive only the transaction reference and amount. Your bank (mobile banking, local payment, online payment, e-wallet) handles bank transfer details directly.
We also collect usage data: your login times, games played, wagers placed, and withdrawals requested. We use this data to detect fraud, investigate disputes, and improve our platform. We log your IP address and device type for security purposes. This information is stored on our servers, which may be located outside Indonesia.
How We Use Your Data
We at bdhoki use your data for the following purposes: account administration, payment processing, identity verification, fraud prevention, customer support, and legal compliance. We do not use your data to send marketing emails unless you opt in. We do not share your data with advertising networks or social media platforms.
Our support team may access your account information to help resolve disputes, process withdrawals, or answer questions. Our compliance team may review your account if we detect suspicious activity—for example, unusually large deposits or rapid account closures. This is a standard industry practice to prevent money laundering.
We retain your data for as long as your bdhoki account is active and for a period after account closure to satisfy legal obligations. If you request account deletion, we remove personal data within 30 days, except where law requires us to retain it longer (such as for tax or anti-fraud purposes).
Your privacy on bdhoki is protected by encryption and limited access. We do not sell your information.
Third-Party Processors and Partners
We work with payment processors, hosting providers, and compliance partners to operate bdhoki. These third parties process your data only on our instructions and are contractually bound to keep it confidential. We do not authorize them to use your data for their own purposes.
Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) have their own privacy policies. We recommend reviewing their terms. Our hosting provider may store data in data centres outside Indonesia; your data remains encrypted in transit and at rest. We do not disclose user identities to payment providers unless required by law.
- Encryption
- We use TLS encryption for all data in transit. Your password is hashed and never stored in plain text.
- Access Control
- Only authorized bdhoki staff can access personal data. We log all access for audit purposes.
- Data Breach
- If a breach occurs, we notify affected users within 7 days and report to relevant authorities as required.
Cookies and Tracking
Our bdhoki website uses cookies to remember your login session and language preference. These are essential for platform function. We do not use cookies to track your behaviour across other websites. If you disable cookies, some features of bdhoki may not work correctly.
We use basic analytics to measure website traffic and identify technical issues. We do not use third-party analytics platforms that track users across sites. Our analytics data is aggregated and anonymous; we cannot identify individual users from it.
Your Rights on bdhoki
You have the right to access, correct, or delete your bdhoki account data. You may request a copy of all data we hold about you by contacting our support team. We will provide it within 14 days. You may request deletion of your account and associated data by submitting a formal request; we will process it within 30 days, except where law requires longer retention.
You may withdraw consent to marketing emails at any time by clicking the unsubscribe link in our emails. You may not withdraw consent for essential data processing (identity verification, payment processing, fraud prevention) without closing your bdhoki account.
If you believe we have mishandled your data or violated this policy, contact our data protection team. We respond to all complaints within 7 business days. If you remain unsatisfied, you may escalate to the data protection authority in your jurisdiction.
Contacting Us
For privacy questions or data requests, contact our support team through the help centre on your bdhoki account. We respond to all inquiries in English and local languages. You may also email our data protection officer directly if you prefer.
Our services are available only where local law permits. We are not liable for data loss due to circumstances beyond our control—such as external cyberattacks or natural disasters—although we maintain backups to minimise such risk. This privacy policy is the sole agreement governing your data on bdhoki.